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Order Support

Where can I find my tracking no?

All online orders come with a tracking number which we will send to you via email once your order has been dispatched. Please allow 48 hours from purchase for the shipping confirmation email and tracking details to be updated. Not sure when your orde

What're my payment options?

We accept Mastercard, Visa, PayPal, Shop Pay, AfterPay, ApplePay and GooglePay.

Do you accept Buy Now Pay Later (BNPL)?

Yes. Afterpay is accepted in our online store.

Ordered the wrong item? Need to make change?

If you need to make any changes to your order, please get in touch with our 2nu Care Team within 2 hours of submitting payment. To submit a request, complete the Contact Us form and select category "Order Changes". We will respond as soon as possible

How do I cancel my order?

Please use the Contact Us Here form under Order Changes within 2hrs. While we cannot make any guarantees, we will try and action a cancellation for you as soon as possible. Kindly note that if your order has been shipped, we will be unable to cancel